SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DealParcel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.dealparcel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This shoulder strap is great. Well-made product, perfect stitching, durable and good quality material. I have a dog of almost 4kg and it fits very well. In the end, delivery took place 6 days ahead of schedule
Good quality, fast, it fits
Super Carry Bag! But I ordered a size below S. So as it is a great product I will order the size above!✌️
Very good purchase and perfect for my 3 kilo chihuahua
Looks good
Is of good material
Small, portable. The bottom is water-penetrating, the top of the dikhayucha Sitka. Dovzhina webbing to be regulated. For York, you can walk with your hands, you can walk with your hands, a dog hanging head and sit briefly.
Very good, as is to the image
I am very happy with the purchase. The backpack is of good quality, very comfortable to use and the dog goes in a position also very comfortable and is not dangerous for the dog's spine.
I love it, it works out and my little dog loves it too.
I love it! Material is soft and it’s perfect size for my chihuahuas
Like
Great pouch bag, good quality. Was delivered with 1,5 weeks.
Very good quality! Recommend!
Ok
Super I am more than perfect for my chihuahua dog, I recommend it and the store also thanks
Good quality but size problem and therefore utility for me.
Excellent. As described. Very good quality and original design.
Exact Description and pleasant description
Same as in the photo! I have a chihuahua and I have taken a size L, and that's enough, even a little pack fits.
It's small for my bitch. How could I make the return ??? It is as it appears in the image!
Beautiful, good quality, comfortable for my bbs, but the zipper is damaged.
To measure my little girl
Comfortable and good material
I love it! It is super practical this transporter, buy the smallest size and it is big for my baby yorkie hehe but it will grow